Unit-1-
Complaint, Complaint

Anker
Customer Service Department.
231 Abdelaziz Road
Riyadh, SA 12340
4 Ramadan 1443

Dear Sir,

I purchased a charger at your store two days ago. According
to your promotional material, any item that is fault and is
returned within 24 hours, is fully refunded and a discount voucher
is offered for future purchases, as a courtesy to the customer.

I attempted to use my charger the day I purchased it
and found out that the charger isn't working. I therefore,
called your customer service department and we advised to return
the charger as soon as possible.

I drove to your place of business immediately and tried to do
as advised unfortunately, however, I was told by the assistant that the
charger could only be returned if the packaging was intact.
It allowed me to wonder how one is supposed to find out if an item is
filthy or not, if it is kept in its packaging and if that is the case,
it would seem fair to include it in your promotional material in large.
black letters, instead of conveying the wrong message and misleading people.

I regret to inform you that following this incident, I will refrain from using your retail outlet in future and will have to report
you to consumer protection.

Your sincerely,
A displeased former customer.

Vasco da Gama. Was a Portuguese explorer. He was the first European to reach India by sea. He and his crew were in a vessel made out of wood. They traveled from Africa to India. 
After decades of sailors trying to reach Indies, with thousands of lives and dozens of vessels lost in shipwrecks and attacks, da Gama landed in Calicut on 20 May 1498. Unopposed access to the Indian spice routes boosted the economy of the Portuguese Empire, which was previously based along northern and coastal West Africa. The main spices at first obtained from southeast Asia were pepper and cinnamon, but soon included other products, all new to Europe. Portugal maintained a commercial monopoly of these commodities for several decades. It was not until a century later those other European powers, first the Dutch Republic and England, later France and Denmark, were able to challenge Portugal's monopoly and naval supremacy in the Cape Route.

The European had reached their goal to travel to India without going 
through the Middle East. And it was a successful journey.